TYAN RMA Service Procedure


TYAN Advanced Swap Service Process


Step 1:
Customer raises RMA service request to TYAN Service Center in Belgium and complete "TYAN Advanced Swap Service Request Form"
  1. Download the TYAN Advanced Swap Service Request Form
  2. Complete the TYAN Advanced Swap Service Request Form and email it to advancedwarranty@tyan.com
The customer is required to provide the following information in the TYAN Advanced Swap Service Request Form:
Product information: model name, part number (P/N), serial number  
Serial number of the Product will be used to determine its warranty status, including the warranty coverage and warranty period by TYAN in its sole discretion. Please read the following information regarding where you may locate the serial number of the Product and other information of the Product.

TYAN motherboard's Serial number

Each TYAN motherboard includes a label, with printed serial number, attached to either (1) the side of one of the expansion slots or (2) on the PCB (please see illustration below). If your TYAN motherboard does not have a serial number, you will not be able to receive TYAN's warranty and warranty services for such motherboard.

TYAN barebone's Serial number

Each TYAN barebone is shipped with the serial bar-code labels that show the details of the product manufacturing site, serial number, Universal Product Code ("UPC") and production date, etc. The serial bar-code labels are affixed to (1) chassis, (2) motherboard, (3) power supply and (4) shipping carton. A serial bar-code label example is provided as the illustration below:

• Invoice information: Invoice Date, Invoice No.
• Problem Description

Step 2:
TYAN Service Center in Belgium decides the RMA way according to products provided on the TYAN Advanced Swap Service Request Form.

Step 3:
TYAN Service Center in Belgium issues an "Advanced SWAP Number" for customer.

Step 4:
TYAN Service Center in Belgium ships the replacement product to customer.

TYAN will send a free replacement to the customer in advance of the customer returning the defective product back to TYAN Service Center in Belgium. A cross shipment is required if the replacement product is immediately available.

Step 5:
Customer ships the defective product to TYAN.

Customers must return the defective product to TYAN Service Center in Belgium within 30 calendar days of receipt of the replacement product. There will be a charge placed on the replacement to customers if customers fail to return the defective products within 30 calendar days of the receipt of the replacement or if the defective product is damaged by improper installation, accident, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical and environmental conditions after TYAN’s recertification. This includes any and all damaged caused to the CPU socket pins.

TYAN's Standard Warranty Service and Advanced Swap Service are only applicable to those customers who purchased the product directly from TYAN. If customers are unable to return the product to their original point of purchase or to the authorized TYAN distributors/dealers, they may return the products directly to the TYAN Service Center where the warranty or RMA service will be available with extra charges. Customers must to cover the shipping cost when returning the defected product. Customers must contact TYAN to obtain an RMA number prior to obtaining any RMA service.